What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: conference paper
- Date: 2016
Corporate social responsibility, customer trust, and loyalty - perspectives from a developing country
- Creator: Azmat, Fara , Ha, Huong
- Resource Type: journal article
- Date: 2013
Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry
- Creator: Carlson, Jamie , Tung, Brian
- Resource Type: conference paper
- Date: 2011
Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: book chapter
- Date: 2008
New insights into consumer loyalty of website-services: the quadratic effect of flow
- Creator: Carlson, Jamie , Ahrholdt, Dennis , Sridharan, Ramaswami , Simatupang, Togar
- Resource Type: book chapter
- Date: 2013
The impact of the customer orientation of call center employees on customers' affective commitment and loyalty
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2007
The customer loyalty cascade and its impact on profitability in financial services
- Creator: Hegner-Kakar, Anne-Kathrin , Richter, Nicole F. , Ringle, Christian M.
- Resource Type: book chapter
- Date: 2018
Measuring the impact of customer loyalty programs and mediating factors on customer loyalty: the beauty & health retailing stores in Hong Kong
- Creator: Khan, Mohammed Sardaran
- Resource Type: thesis
- Date: 2019
Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong
- Creator: Lau, Tommy , Cheung, Man Lai , Pires, Guilherme D. , Chan, Carol
- Resource Type: journal article
- Date: 2019
The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry
- Creator: Leong, Kuan Wei
- Resource Type: thesis
- Date: 2013
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
- Creator: O'Cass, Aron , Carlson, Jamie
- Resource Type: journal article
- Date: 2012
Conceptualising the application of relationship marketing orientation to the internal business environment
- Creator: Pires, Guilherme , Cheung, Rachel Shuk Yee
- Resource Type: journal article
- Date: 2012
Examining determinants of cross buying behaviour in retail banking
- Creator: Tung, Brian , Carlson, Jamie
- Resource Type: journal article
- Date: 2015
Enhancing value for Chinese shoppers: store and customer characteristics
- Creator: Wong, Amy , Dean, Alison
- Resource Type: conference paper
- Date: 2006
Enhancing value for Chinese shoppers: the contribution of store and customer characteristics
- Creator: Wong, Amy , Dean, Alison
- Resource Type: journal article
- Date: 2009